Data Protection

1. Data controller

The data controller for this website is Percivals Caterers, a family-run catering business founded in Bolton in 1939 and now in its fourth generation. We are responsible for deciding how and why your personal data is collected and used.

Phone: 01204 781 199
Email: info@percivalscaterers.co.uk
Website: percivalscaterers.co.uk

2. What personal data we hold

We may collect and hold the following personal data when you contact us or book our services:

• Your name, email address, and phone number
• Event details including date, venue, type of event, and number of guests
• Dietary requirements or allergen information where provided
• Billing and payment details where applicable
• Communications sent to us via our website, email, or phone

We only collect information that is necessary to plan, organise, and deliver your catering requirements.

3. Lawful basis for processing

We process your personal data on the following lawful bases:

• Contract — to plan and deliver catering services as agreed with you
• Legitimate interests — to manage our business, respond to enquiries, and maintain client relationships
• Legal obligation — to meet applicable financial and tax record-keeping requirements
• Consent — where you have agreed to receive news or updates from us

4. Dietary and allergen information

Where you provide dietary requirements or allergen information for yourself or your guests, this data is used solely to plan and deliver safe and suitable catering for your event. It is treated with care and shared only with our catering team where necessary to accommodate your needs.

5. How we store your data

Your personal data is stored securely and is only accessible to authorised members of the Percivals Caterers team. We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

6. How long we keep your data

We retain your personal data only for as long as necessary. Event and booking records are typically kept for up to 6 years in line with standard UK business and tax record-keeping requirements. Enquiry data where no booking was made is held for up to 12 months.

7. Sharing your data

We do not sell or share your personal data with third parties for marketing purposes. Your information will not be passed on outside of what is strictly necessary to plan and deliver your event catering.

8. Your rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you
• The right to have inaccurate data corrected
• The right to have your data deleted (where applicable)
• The right to restrict or object to how we process your data
• The right to withdraw consent at any time

To exercise any of these rights, please get in touch and we will respond within one month.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

ICO website: www.ico.org.uk  |  ICO helpline: 0303 123 1113